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Applications Support, Engineer II - thinkorswim

Quick Facts

Chicago, Illinois; Ann Arbor, Michigan ID# 2019-24568 Regular Full-Time First Level Professional

Role:

This associate will primarily be responsible for maintaining and supporting the TD AMERITRADE production applications environment. Some of these environments include Retail Trading, Active Trader, Institutional, and internally client facing systems. Some responsibilities include responding to alerts and escalations, managing the Remedy Incident Tracking Queue, technical documentation, and independently supporting/configuring complex systems. These responsibilities will expose the associate to a greater support role and a larger impact on the direction and success of their systems.

Responsibilities:

  • Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
  • Quick response to system monitors, alerts, escalations, and all outages
  • Provide 24/7 on-call support on rotating schedule including specific designated systems
  • Analyze statistics and incidents to develop and execute availability improvement plans
  • Work with peers and vendors to design technical solutions to complex application issues
  • Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II
  • Focus on service restoration and reducing Mean Time To Restoration (MTTR)
  • Provide support guidance and direction for Engineer I associates within Production Support Applications
  • Maintain space requirements on servers
  • Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system
  • Continued comprehension of proprietary systems and subsequent system and procedural updates
  • Provide the role of subject matter expert for the systems designated by management
  • Perform routine maintenance on application servers and track system performance
  • Communicate to management about service disruption and take initial measures for damage control
  • Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis
  • Provides excellent service to all Production Support clients and business partners

Requirements:

Requirements:

  • Ability to correlate symptoms of an issue with procedures in a runbook, and execute on same
  • Linux or Windows Amin experience a plus
  • Perl (or Python, groovy, etc.) and Shell Scripting
  • SQL and Oracle Database administrative experience
  • Java and Middleware Software Support Experience
  • Financial Equity and Options Markets Experience a plus particularly with  Futures and FOREX
  • Strong learning agility, curiosity and problem solving skills
  • Solid written and verbal communication skills
  • Ability to act independently with limited supervision within scope of responsibility.
  • Leadership skills. Ability to take charge and lead others in service restoration
  • Ability to cross train and provide direction for other associates
  • Ability to practice Continuous Process Improvement
  • Proven skills with software archaeology; the ability to troubleshoot, sometimes without detailed, updated documentation, and without constant guidance
  • 4 year college degree
  • 3-4 years related work experience
  • Military education or experience may be considered in lieu of civilian requirements listed

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About TD Ameritrade.

A leader in brokerage and investment services for over 35 years, TD Ameritrade offers a full spectrum of powerful solutions and innovative tools for trading and investing. We're constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. Combined with some of the industry's brightest minds, there's no limit to how big our accomplishments can be.

From first-time investors to sophisticated traders, TD Ameritrade is focused on helping individuals seek out their financial goals. And you're the ambassador to all that we do. Beginning with our trading platform and proprietary technology to our resolve to outperform, you'll maintain the high level of quality and integrity we're known for, each and every day. With the right opportunity, there's no limit to what you can accomplish.

As a leading employer in financial services, we believe in building strong relationships, achieving quality results and working with integrity. It's at the heart of everything we do. That's why we provide you with comprehensive training, benefits and programs that inspire you to achieve more every day. Apply to a TD Ameritrade job today and help our clients pursue their dreams, while you fulfill yours.

Applicants must be eligible to work in the U.S. Immigration sponsorship is typically not available for this position.

TD Ameritrade participates in the E-Verify program. For additional information on this program please click here. TD Ameritrade is an Equal Opportunity Employer. We value diversity and offer a quality workplace. TD Ameritrade, Inc. member FINRA/SIPC/NFA is a subsidiary of TD Ameritrade Holding Corporation (NASDAQ:AMTD). TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company and the Toronto-Dominion Bank.

© 2019 TD Ameritrade IP Company, Inc.

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About Finance and Accounting Jobs

TD Ameritrade has been a leader in brokerage and investment services for over 40 years and offers a full spectrum of powerful solutions and innovative tools for trading and investing. We’re constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. And in order to continue achieving, we need the best professionals to join us with a Finance job.< br > At TD Ameritrade we understand that one of the biggest investments we make as a Company is in our people. And that’s why we are committed to a successful, client-focused business model, training programs and advancement paths and an outstanding work environment where you can grow your career.< br > Learn more about Finance jobs with TD Ameritrade today.

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By virtue of what we do, our world is filled with numbers. Here are just a few that we believe best describe TD Ameritrade at its finest.

  • 10,000 Full-time
    Employees

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  • 350+Branches
    in 49 States

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  • 18,380 Hours Volunteered to
    Community Programs in 2017

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