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Command Center Technician I

Quick Facts

Fort Worth, Texas ID# 2018-14650 Regular Full-Time Support Level

Role:

To all recruitment agencies:  TD Ameritrade does not accept agency resumes.  Please do not forward resumes to our job alias, TD Ameritrade employees or any other company location.  TD Ameritrade is not responsible for any fees related to unsolicited resumes.

 

  • Troubleshoots and develops technical solutions to restore software application and infrastructure failures
  • Applies standard workaround procedures and ensures issues are resolved in a timely fashion
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Work hours: 2:30-10:30 p.m. (Mon-Fri)

Responsibilities:

  • Conduct ongoing, real time monitoring and detection of incidents using state of the art monitoring technologies
  • Prevention of system incidents via the execution of pre-defined inspection scripts to interrogate the health of server operating system, database performance, and evaluation against standard performance levels
  • Verification and logging of batch job execution against defined service levels and the resolution of job failures
  • Gathering of data to support incident classification and performing the necessary analysis to correctly ascertain client impact
  • Execution of defined troubleshooting techniques to analyze system incident symptoms and define the resulting client/associate impact
  • Resolution of system incidents via the selection and execution of appropriate incident solutions and communication

Requirements:

  • 2 year college degree; 4 year college degree preferred
  • MIS or Computer Science major preferred
  • 1 year related work experience
  • Military education or experience may be considered in lieu of civilian requirements listed
  • Training or experience associated with the administration and engineering of technical infrastructure including Unix, Windows, Network Storage, middleware,  or database
  • Experience/education centering on Information Technology or Customer Service in a brokerage operations environment
  • ITIL certification preferred

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About TD Ameritrade.

A leader in brokerage and investment services for over 35 years, TD Ameritrade offers a full spectrum of powerful solutions and innovative tools for trading and investing. We're constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. Combined with some of the industry's brightest minds, there's no limit to how big our accomplishments can be.

From first-time investors to sophisticated traders, TD Ameritrade is focused on helping individuals seek out their financial goals. And you're the ambassador to all that we do. Beginning with our trading platform and proprietary technology to our resolve to outperform, you'll maintain the high level of quality and integrity we're known for, each and every day. With the right opportunity, there's no limit to what you can accomplish.

As a leading employer in financial services, we believe in building strong relationships, achieving quality results and working with integrity. It's at the heart of everything we do. That's why we provide you with comprehensive training, benefits and programs that inspire you to achieve more every day. Apply to a TD Ameritrade job today and help our clients pursue their dreams, while you fulfill yours.

Applicants must be eligible to work in the U.S. Immigration sponsorship is typically not available for this position.

TD Ameritrade participates in the E-Verify program. For additional information on this program please click here. TD Ameritrade is an Equal Opportunity Employer. We value diversity and offer a quality workplace. TD Ameritrade, Inc. member FINRA/SIPC/NFA is a subsidiary of TD Ameritrade Holding Corporation (NASDAQ:AMTD). TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company and the Toronto-Dominion Bank.

© 2014 TD Ameritrade IP Company, Inc. All rights reserved. Used with permission.

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About Information Technology Jobs

TD Ameritrade has been a leader in brokerage and investment services for over 40 years and offers a full spectrum of powerful solutions and innovative tools for trading and investing. We’re constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. And in order to continue achieving, we need the best professionals to join us with an Information Technology job.< br > At TD Ameritrade we understand that one of the biggest investments we make as a Company is in our people. And that’s why we are committed to a successful, client-focused business model, training programs and advancement paths and an outstanding work environment where you can grow your career.< br > Learn more about Information Technology jobs with TD Ameritrade today.

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By virtue of what we do, our world is filled with numbers. Here are just a few that we believe best describe TD Ameritrade at its finest.

  • 5,900 Full-time
    Employees

    Graphic 2 people
  • 100+Branches
    in 34 States

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  • 96,000 Hours Volunteered to
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