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Production Support Engineer

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Jersey City, New Jersey ID# 2017-11391 Regular Full-Time Second Level Professional


​To all recruitment agencies:  TD Ameritrade does not accept agency resumes.  Please do not forward resumes to our job alias, TD Ameritrade employees or any other company location.  TD Ameritrade is not responsible for any fees related to unsolicited resumes.


This position will primarily be responsible for supporting the TD AMERITRADE production environment from a leadership role.  Some of these environments include Retail Trading, Active Trader, Institutional, and internally client facing systems. The Senior Engineer position will assist in support decisions and coordinate projects that are in the best interest of a stable production environment.  This Senior Engineer is also expected to contribute to and influence the strategic direction of support processes and technologies.  This associate will also be responsible for coordinating other members of the department to provide the highest level of redundant support.  Responsibilities will also include at times those of Engineer I & II


  • Provide 24/7 on-call leadership support for designated systems as well as for other department Engineers
  • Study software documentation to understand our applications business and technical alignment for providing maximum support
  • Oversee and manage the quick restoration of escalated incidents
  • Capacity and performance management for TDA critical applications
  • Optimization of application performance and distribution
  • Application monitoring toolset administration
  • Drive improvement in operational teams ability to identify , restore, and reduce outages
  • Provide SME on application and infrastructure integration
  • Analyze statistics and Incidents to develop and execute availability improvement plans
  • Provide direction for vendors to design technical solutions to complex application issues
  • Provide leadership and direction for Engineer I and II associates within Production Support Applications as well as Level I support departments
  • Focus on driving application monitoring and management toolset functionality to the L1 and L2 positions
  • Critical focus on organizational ability to provide service restoration and reduction of Mean Time To Restoration (MTTR)
  • Manage Engineer I and II production escalations
  • Carry out managerial tasks delegated by management
  • Reinforce TD AMERITRADE’S Core Values within department
  • Assist in administrative staff management through delegated tasks like PTO scheduling, resource planning, cross training, and leadership direction
  • Manage multiple small operational-projects requiring internal and external technology resources
  • Manage the collection and distribution of weekly and monthly metrics
  • Communicate to the Management about service disruption and take initial measures for damage control
  • Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis
  • Ensure excellent service to all Production Support clients and business partners
  • Communicate process and operational changes to department staff.
  • Perform and oversee the successful maintenance on application servers and track system performance
  • Maintain space requirements on servers
  • Recognize opportunities for improved process or procedures
  • Take initiate to implement plans to improve process


  • Windows and Linux OS administration
  • Layer 1-4 network administration experience
  • Experience with Application Performance Management (APM) or AppDynamics.
  • Infrastructure and middleware support experience
  • Strong experience with jboss, Tibco AMX, Tomcat, TC, Apache, Websphere, and Pivotal Cloud Foundry
  • Strong experience troubleshooting JVM performance
  • Javascript and java experience
  • Perl  and Shell Scripting
  • Financial Markets Experience
  • Strong learning agility, curiosity and problem solving skills
  • Solid written and verbal communication skills
  • Ability to act independently with limited supervision within scope of responsibility.
  • Strong leadership skills.  Ability to take charge and lead others in service restoration
  • Ability to cross train and provide direction for other associates
  • Ability to practice Continuous Process Improvement
  • Strong People Management Skills
  • Agility when dealing with multiple projects and production issues
  • Ability to make critical decisions in critical moments
  • Application Management experience
  • ITIL Foundation Certified
  • Linux Administrator Certification
  • 4 Year College Degree preferred

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About TD Ameritrade.

A leader in brokerage and investment services for over 35 years, TD Ameritrade offers a full spectrum of powerful solutions and innovative tools for trading and investing. We're constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. Combined with some of the industry's brightest minds, there's no limit to how big our accomplishments can be.

From first-time investors to sophisticated traders, TD Ameritrade is focused on helping individuals seek out their financial goals. And you're the ambassador to all that we do. Beginning with our trading platform and proprietary technology to our resolve to outperform, you'll maintain the high level of quality and integrity we're known for, each and every day. With the right opportunity, there's no limit to what you can accomplish.

As a leading employer in financial services, we believe in building strong relationships, achieving quality results and working with integrity. It's at the heart of everything we do. That's why we provide you with comprehensive training, benefits and programs that inspire you to achieve more every day. Apply to a TD Ameritrade job today and help our clients pursue their dreams, while you fulfill yours.

Applicants must be eligible to work in the U.S. Immigration sponsorship is typically not available for this position.

TD Ameritrade participates in the E-Verify program. For additional information on this program please click here. TD Ameritrade is an Equal Opportunity Employer. We value diversity and offer a quality workplace. TD Ameritrade, Inc. member FINRA/SIPC/NFA is a subsidiary of TD Ameritrade Holding Corporation (NASDAQ:AMTD). TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company and the Toronto-Dominion Bank.

© 2014 TD Ameritrade IP Company, Inc. All rights reserved. Used with permission.

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About Information Technology Jobs

TD Ameritrade has been a leader in brokerage and investment services for over 40 years and offers a full spectrum of powerful solutions and innovative tools for trading and investing. We’re constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. And in order to continue achieving, we need the best professionals to join us with an Information Technology job.< br > At TD Ameritrade we understand that one of the biggest investments we make as a Company is in our people. And that’s why we are committed to a successful, client-focused business model, training programs and advancement paths and an outstanding work environment where you can grow your career.< br > Learn more about Information Technology jobs with TD Ameritrade today.

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By virtue of what we do, our world is filled with numbers. Here are just a few that we believe best describe TD Ameritrade at its finest.

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