Skip Navigation
Find a job
at TD Ameritrade.

Find a job at TD Ameritrade.

Manager, Talent Acquisition Support

Quick Facts

Omaha, Nebraska ID# 2018-14727 Regular Full-Time Manager


Talent Acquisition Manager is a key position directing strategy, process improvement, vendor relations and Coordinators to provide day to day functional system support as well as ensuring excellent customer service is delivered to our internal and external clients. The Manager is also responsible for building, monitoring, maintaining, enhancing and correcting processes to ensure the most effective and efficient delivery of service as it relates to the administration of numerous HR disciplines, employee data maintenance, new hire on-boarding and talent acquisition coordination. This position will act as a liaison between Associates and/or Applicants and service providers.  Will collaborate with third-level support for resolution to escalated inquiries and issues


The Manager is the front line leader team supporting Talent Acquisition operations.   He / she is highly focused upon managing and developing each of his / her assigned team members.  The Manager effectively collaborates with customers, supplier, hiring managers, and applicants, to align work efforts, develop and execute tactical plans that enable successful business operations and, when applicable, business transformation.  He / she actively leads and collaborates across HR and business areas to ensure efficient and effective Talent Acquisition services and operations. He / she is fully accountable for ensuring appropriate staffing and allocation of resources.


Leadership Expectations

  • Ensuring effective development and delivery of performance evaluations and PFP for all assigned Associates.
  • Actively managing processes associated with creation of individual development plans and associated training plans for assigned Associates to ensure that they are both feasible and in line with organizational goals.
  • Closely collaborating with Human Resources and peers to guide developmental/rotation assignment to effectively and efficiently fill Associate vacancies and enable career opportunities.
  • Actively coaching of others toward demonstrating all behaviors and core values defined by TD Ameritrade.

Vendor Management and Service

  • Achieving alignment of work priorities with customers based upon mutually agreed upon ROI.
  • Delivering services according to policy/process, on time, within budget and in accordance with specified levels of quality (SLAs).
  • Collaborating with customers and suppliers, developing, implementing and ensuring ongoing execution of the continuous improvement of talent acquisition operational processes.
  • Developing and leveraging of partnerships and relationships with internal and external Customers and Suppliers to meet business needs.
  • Effectively measuring and reporting results of service and improvement work to customers in terms that they see as valuable and understand.

Process and Operations Management

  • Leading others to existing policy and processes to drive consistency and compliance
  • Leading assigned Associates and others to continuously improve process and systems.
    • Assist in evaluating requests and create process flows to transition tasks and/or processes into Talent Acquisition operations
    • Collaborate with functional area experts, HR leadership and/or external service providers to resolve inquiries.
    • Continuous review of existing practices within the team to identify opportunities for improvements
  • Providing second-level support for inquiries related to exceptions to company policy, practice and/or processes.
  • Collaborating with functional area experts, HR leadership and/or external service providers to resolve inquiries.
  • Leading and managing:
    • Talent Acquisition operations policy and practice, including legal requirements
    • General understanding of Benefit plan concepts
    • Relocation program and policy
    • Onboarding forms and processing
    • Recruitment processes and regulations (EEOC, discrimination, interviews)
    • Background screening regulations and policy
    • Personal File Management
  • Increasing automation
  • Setting strategy for Talent Acquisition onboarding, provide input to strategy for Associate
  • Support, HRIS, and HR Analytics.

Change Leadership

  • Recognizing, monitoring, and making decisions based on service level, risk, and quality assurance metrics.
  • Setting strategy objectives for Talent Acquisition onboarding and operations functions
  • Developing and executing appropriate change management vehicles, programs, campaigns, and initiatives.
  • Ensuring frequent, continuous, and effective communications across HR, with key suppliers, and business partners via both formal and informal channels / mechanisms.


  • Experience using core HR ERPs (Payroll, Benefits, HR Administration, Book of Record, Position Management and Relocation and Background Check)
  • Experience using new associate Onboarding Systems
  • Experience using Applicant Tracking Systems preferably iCIMS
  • Experience managing and using Helpdesk and call center Systems
  • Experience using CRM Systems
  • Experience using HRIS systems preferable PeopleSoft
  • Familiar with Employee and Manager Self Service
  • Experience evaluating background screening results
  • Microsoft Office suite
  • 4 year college degree or equivalent work experience
  • 5-7 years of Human Resources experience

Sign Up for Job Alerts

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Finance and Accounting, Omaha, Nebraska, United StatesRemove
  • Human Resources, Omaha, Nebraska, United StatesRemove

Your Saved Jobs

You have not saved any jobs.

About TD Ameritrade.

A leader in brokerage and investment services for over 35 years, TD Ameritrade offers a full spectrum of powerful solutions and innovative tools for trading and investing. We're constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. Combined with some of the industry's brightest minds, there's no limit to how big our accomplishments can be.

From first-time investors to sophisticated traders, TD Ameritrade is focused on helping individuals seek out their financial goals. And you're the ambassador to all that we do. Beginning with our trading platform and proprietary technology to our resolve to outperform, you'll maintain the high level of quality and integrity we're known for, each and every day. With the right opportunity, there's no limit to what you can accomplish.

As a leading employer in financial services, we believe in building strong relationships, achieving quality results and working with integrity. It's at the heart of everything we do. That's why we provide you with comprehensive training, benefits and programs that inspire you to achieve more every day. Apply to a TD Ameritrade job today and help our clients pursue their dreams, while you fulfill yours.

Applicants must be eligible to work in the U.S. Immigration sponsorship is typically not available for this position.

TD Ameritrade participates in the E-Verify program. For additional information on this program please click here. TD Ameritrade is an Equal Opportunity Employer. We value diversity and offer a quality workplace. TD Ameritrade, Inc. member FINRA/SIPC/NFA is a subsidiary of TD Ameritrade Holding Corporation (NASDAQ:AMTD). TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company and the Toronto-Dominion Bank.

© 2014 TD Ameritrade IP Company, Inc. All rights reserved. Used with permission.

Read More

All about growth.

By virtue of what we do, our world is filled with numbers. Here are just a few that we believe best describe TD Ameritrade at its finest.

  • 5,900 Full-time

    Graphic 2 people
  • 100+Branches
    in 34 States

    Graphic 2 people
  • 96,000 Hours Volunteered to
    Community Programs

    Graphic 2 people