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Senior Engineer, TechOps Services

Quick Facts

Omaha, Nebraska ID# 2018-17521 Regular Full-Time Second Level Professional

Role:

The Senior Systems Support Engineer ensures the stability, integrity and efficient operation of various end-user computing systems such as Citrix, email, instant messaging, file, print, remote access services and other end-user infrastructure products. Serves as the escalation point to provide 3rd tier support for Incident  resolution and a liaison to the Core Services Engineering team. Performs administrative tasks that include but is not limited to: System patching, maintenance, Heath Checks, validation, and applying break fix support.

Responsibilities:

  1. End User Platform Operations
  • Build and maintain End User Platforms utilized by 10,000 associates across 10+ corporate sites and 360+ branch locations
  • Coordinate with multiple technology teams to perform large-scale system upgrades and migrations
  • Reduce end user technology vulnerability by participating in quarterly security patch validation and coordinating the deployment and remediation of server operating systems and security related application patches. 
  • Coordinate and perform large-scale associate system upgrades , distributions and data migrations while minimizing associate impact and meeting predefined Service Level targets.
  • Develop and maintain operational system run books for related server grade systems and processes.
  • Discover, implement, develop and support tools for the Management, Administration and Maintenance of Associate’s Data, Software, and Mobile Devices.
  • Participate in quarterly disaster recovery tests
  • Provide feedback and recommendations on standards and procedures to Engineering teams.
  • Works closely with peer engineering groups providing recommendations and identifying opportunities to improve the associate experience with end user technologies.
  • Develop, Update and Perform Internal Controls Assessment Program (ICAP) Reviews.
  • Build and maintain custom reporting used by multiple departments & management in day to day functions.
  • Participate or Lead  in third party vendor support Escalates

      2. Support

  • Provide 3rd tier support and direction for end user server platforms, and serve a point of escalation for the Site Support & Service Desk teams, as well as technical liaison for the Core Services Engineering Team.
  • Utilize IT Service Management tools to document, track, and resolve incidents according to procedures.
  • Utilize IT Service Management tools  to documents  system change requests according to Change Management procedures.
  • Participate in multiple required daily, weekly, monthly administration tasks.
  • Participate in 24x7 on-call rotation escalation support for operations team.
  • Make suggestions and work with support teams to implement changes to improve the functioning of the daily support activities.
  • Develop and document standardized troubleshooting techniques used to analyze system incidents.
  • Plan changes to enterprise devices/systems, with an end-to-end approach based on Engineering defined standards and practices.

Requirements:

  • 5 years Enterprise Microsoft Systems Administration experience within e-commerce or financial services industry

  • Advanced knowledge and experience in operational support and administration of:

    • Experience with Exchange Messaging and Mobile Device Messaging Platforms
    • Blackberry Enterprise Server Platforms
    • Experience with File and Print servers
    • Knowledge and experience with automation and scripting: PowerShell, VBScript, Perl, Batch.
    • Experience troubleshooting email routing problems as well as OWA and EAS client-related problems.
    • Knowledge of reporting and query tools and practices in Active Directory.
    • Knowledge and experience with relevant networking specifications, including but not limited to TCP/IP, DHCP, DNS, etc.
    • Must be a self-starter with the ability to work independently and in a collaborative team environment.
    • Excellent time management and organizational skills.
    • Basic knowledge with VMware is a plus.
    • Excellent written and oral communication skills.
    • Some exposure to multiple technology platforms including but not limited to: UNIX/Linux, Networking, Windows Server, Database, or Desktop support.
    • Ability to work within a team, in a timely manner, to ensure all possible resolutions have been exhausted before escalating.
    • Experience working with cross-functional teams collaboratively to diagnose technical failures and restore service.
    • Experience with BMC Remedy or similar enterprise system for tracking and classifying incidents.
    • Customer Service experience
  • BA or BS Engineering, Computer Science or related field
  • Military education or experience may be considered in lieu of civilian requirements listed

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About TD Ameritrade.

A leader in brokerage and investment services for over 35 years, TD Ameritrade offers a full spectrum of powerful solutions and innovative tools for trading and investing. We're constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. Combined with some of the industry's brightest minds, there's no limit to how big our accomplishments can be.

From first-time investors to sophisticated traders, TD Ameritrade is focused on helping individuals seek out their financial goals. And you're the ambassador to all that we do. Beginning with our trading platform and proprietary technology to our resolve to outperform, you'll maintain the high level of quality and integrity we're known for, each and every day. With the right opportunity, there's no limit to what you can accomplish.

As a leading employer in financial services, we believe in building strong relationships, achieving quality results and working with integrity. It's at the heart of everything we do. That's why we provide you with comprehensive training, benefits and programs that inspire you to achieve more every day. Apply to a TD Ameritrade job today and help our clients pursue their dreams, while you fulfill yours.

Applicants must be eligible to work in the U.S. Immigration sponsorship is typically not available for this position.

TD Ameritrade participates in the E-Verify program. For additional information on this program please click here. TD Ameritrade is an Equal Opportunity Employer. We value diversity and offer a quality workplace. TD Ameritrade, Inc. member FINRA/SIPC/NFA is a subsidiary of TD Ameritrade Holding Corporation (NASDAQ:AMTD). TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company and the Toronto-Dominion Bank.

© 2018 TD Ameritrade IP Company, Inc.

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About Finance and Accounting Jobs

TD Ameritrade has been a leader in brokerage and investment services for over 40 years and offers a full spectrum of powerful solutions and innovative tools for trading and investing. We’re constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. And in order to continue achieving, we need the best professionals to join us with a Finance job.< br > At TD Ameritrade we understand that one of the biggest investments we make as a Company is in our people. And that’s why we are committed to a successful, client-focused business model, training programs and advancement paths and an outstanding work environment where you can grow your career.< br > Learn more about Finance jobs with TD Ameritrade today.

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By virtue of what we do, our world is filled with numbers. Here are just a few that we believe best describe TD Ameritrade at its finest.

  • 10,000 Full-time
    Employees

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  • 350+Branches
    in 49 States

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  • 18,380 Hours Volunteered to
    Community Programs in 2017

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