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Senior Engineer, TechOps Services

Quick Facts

Omaha, Nebraska ID# 2018-17521 Regular Full-Time Second Level Professional


The Senior Systems Support Engineer ensures the stability, integrity and efficient operation of various end-user computing systems such as Citrix, email, instant messaging, file, print, remote access services and other end-user infrastructure products. Serves as the escalation point to provide 3rd tier support for Incident resolution and a liaison to the Core Services Engineering team. Performs administrative tasks that include but is not limited to: System patching, maintenance, Heath Checks, validation, and applying break fix support.


End User Platform Operations

  • Build and maintain End User Platforms utilized by 10,000 associates across 10+ corporate sites and 360+ branch locations
  • Coordinate with multiple technology teams to perform large-scale system upgrades and migrations
  • Reduce end user technology vulnerability by participating in quarterly security patch validation and coordinating the deployment and remediation of server operating systems and security related application patches. 
  • Coordinate and perform large-scale associate system upgrades , distributions and data migrations while minimizing associate impact and meeting predefined Service Level targets.
  • Develop and maintain operational system run books for related server grade systems and processes.
  • Discover, implement, develop and support tools for the Management, Administration and Maintenance of Associate’s Data, Software, and Mobile Devices.
  • Participate in quarterly disaster recovery tests
  • Provide feedback and recommendations on standards and procedures to Engineering teams.
  • Works closely with peer engineering groups providing recommendations and identifying opportunities to improve the associate experience with end user technologies.
  • Develop, Update and Perform Internal Controls Assessment Program (ICAP) Reviews.
  • Build and maintain custom reporting used by multiple departments & management in day to day functions.
  • Participate or Lead  in third party vendor support Escalates


  • Provide 3rd tier support and direction for end user server platforms, and serve a point of escalation for the Site Support & Service Desk teams, as well as technical liaison for the Core Services Engineering Team.
  • Utilize IT Service Management tools to document, track, and resolve incidents according to procedures.
  • Utilize IT Service Management tools  to documents  system change requests according to Change Management procedures.
  • Participate in multiple required daily, weekly, monthly administration tasks.
  • Participate in 24x7 on-call rotation escalation support for operations team.
  • Make suggestions and work with support teams to implement changes to improve the functioning of the daily support activities.
  • Develop and document standardized troubleshooting techniques used to analyze system incidents.
  • Plan changes to enterprise devices/systems, with an end-to-end approach based on Engineering defined standards and practices.


  • Minimum 5 years experience with Enterprise Microsoft Systems Administration role.
  • Strong troubleshooting mindset (Event log parsing, regmon, filemon, fiddler, dump analysis).
  • Strong Knowledge or experience with PowerShell
  • Knowledge or Experience working with SQL query language
  • Knowledge or Experience working with Microsoft SCCM
  • Knowledge or experience with VMware technology’s
  • Past Experience in creating automation tools for day to day workflows
  • Knowledge or experience of persona management in a VDI environment: AppSense, Citrix Profile Manager, or Microsoft profile Management.
  • Experience implementing & configuring Thin & Zero Clients in a virtual environment
  • Knowledge or experience with OS builds standards, automation and provisioning.
  • Knowledge and experience with Windows Server 2003/2008, Active Directory and Group Policy.
  • Knowledge or Experience with monitoring / logging tools such as Citrix Director, Login VSI, Splunk
  • Knowledge and experience with relevant networking specifications, including but not limited to TCP/IP, DHCP, DNS, etc.
  • Knowledge of Windows Registry, Profile Management.
  • Knowledge of CIFS and DFS.
  • Ability to establish best practices for monitoring and forecasting of system/application capacity.
  • Excellent written and verbal communication skills.
  • Must be able to present effectively to technical and management teams.
  • Must be able to participate in technical meetings and discussions. 
  • Must be a self-starter with the ability to work independently and in a collaborative team environment.
  • Must be able to effectively manage relationships with internal and external partners.
  • Excellent people skills with ability to handle difficult personnel situations.
  • Excellent time management and organizational skills.


To all recruitment agencies: TD Ameritrade does not accept agency resumes without a signed contract and use of the agency portal. Pease do not forward resumes to our job alias, TD Ameritrade employees or any other company location. TD Ameritrade is not responsible for any fees related to unsolicited resumes.

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About TD Ameritrade.

A leader in brokerage and investment services for over 35 years, TD Ameritrade offers a full spectrum of powerful solutions and innovative tools for trading and investing. We're constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. Combined with some of the industry's brightest minds, there's no limit to how big our accomplishments can be.

From first-time investors to sophisticated traders, TD Ameritrade is focused on helping individuals seek out their financial goals. And you're the ambassador to all that we do. Beginning with our trading platform and proprietary technology to our resolve to outperform, you'll maintain the high level of quality and integrity we're known for, each and every day. With the right opportunity, there's no limit to what you can accomplish.

As a leading employer in financial services, we believe in building strong relationships, achieving quality results and working with integrity. It's at the heart of everything we do. That's why we provide you with comprehensive training, benefits and programs that inspire you to achieve more every day. Apply to a TD Ameritrade job today and help our clients pursue their dreams, while you fulfill yours.

Applicants must be eligible to work in the U.S. Immigration sponsorship is typically not available for this position.

TD Ameritrade participates in the E-Verify program. For additional information on this program please click here. TD Ameritrade is an Equal Opportunity Employer. We value diversity and offer a quality workplace. TD Ameritrade, Inc. member FINRA/SIPC/NFA is a subsidiary of TD Ameritrade Holding Corporation (NASDAQ:AMTD). TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company and the Toronto-Dominion Bank.

© 2018 TD Ameritrade IP Company, Inc.

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About Finance and Accounting Jobs

TD Ameritrade has been a leader in brokerage and investment services for over 40 years and offers a full spectrum of powerful solutions and innovative tools for trading and investing. We’re constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. And in order to continue achieving, we need the best professionals to join us with a Finance job.< br > At TD Ameritrade we understand that one of the biggest investments we make as a Company is in our people. And that’s why we are committed to a successful, client-focused business model, training programs and advancement paths and an outstanding work environment where you can grow your career.< br > Learn more about Finance jobs with TD Ameritrade today.

All about growth.

By virtue of what we do, our world is filled with numbers. Here are just a few that we believe best describe TD Ameritrade at its finest.

  • 10,000 Full-time

    Graphic 2 people
  • 350+Branches
    in 49 States

    Graphic 2 people
  • 18,380 Hours Volunteered to
    Community Programs in 2017

    Graphic 2 people