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Site Support Specialist

Quick Facts

Omaha, Nebraska ID# 2018-17436 Regular Full-Time First Level Professional


The Site Support Specialist provides second and third level technical support on various aspects of end user systems support, including PC Hardware and Software Support, Mobile Devices Support, and Video Conferencing Support.


  • Point of technical escalation for the imaging, setup, and deployment of desktop and laptop computers and related PC Peripherals
  • Point of technical escalation for PC Software Installation, including Microsoft applications, Shrink-wrapped applications, development tools, and internal applications
  • Serve as a subject matter expert on specific technical systems
  • Responsible for identifying opportunities for process improvement
  • Responsible for request fulfillment for and coordination with the Executive Leadership Team
  • Troubleshoot/Diagnose and escalate issues such as defects, questionable functions, errors, and inconsistencies in system functions in the Windows environment
  • Documentation of standard processes and common incident resolutions
  • Lead Site Support efforts for small projects or internal initiatives
  • Create process and procedure documentation for Site Support functions
  • Support and deployment of both standard and non-standard corporate mobile devices
  • Support for video conference and audio-visual support for meetings and internal events
  • Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members
  • Provide excellent customer service skills when interacting with associates of all levels
  • 24/7 On-Call Support


  • Minimum 7 years of computer hardware and software support experience in an enterprise environment
  • Experience with Virtual Computing Environments i.e. Citrix, VMWare required
  • Experience supporting Mobile Devices and Video Conferencing Systems required
  • Thorough understanding of Windows XP/ Win7 desktop OS required
  • Excellent computer skills necessary in Microsoft Office Suite
  • Excellent people skills with ability to handle difficult situations
  • Excellent time management and organizational skills
  • Strong troubleshooting capabilities evidenced by organized and analytical thinking
  • Keen attention to detail, with a commitment to follow through and follow-up
  • Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management and executive management
  • Must be a self-starter with the ability to work independently and in a collaborative team environment
  • Strong understanding of User and PC Management Systems
  • Strong understanding of distributed server environments
  • Solid understanding of infrastructure and client side architecture, software, networking concepts and technologies including: TCP/IP, DNS and DHCP
  • ITIL certification preferred
  • Technology certifications
  • 4 year college degree preferred
  • Military education or experience may be considered in lieu of civilian requirements listed

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About TD Ameritrade.

A leader in brokerage and investment services for over 35 years, TD Ameritrade offers a full spectrum of powerful solutions and innovative tools for trading and investing. We're constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. Combined with some of the industry's brightest minds, there's no limit to how big our accomplishments can be.

From first-time investors to sophisticated traders, TD Ameritrade is focused on helping individuals seek out their financial goals. And you're the ambassador to all that we do. Beginning with our trading platform and proprietary technology to our resolve to outperform, you'll maintain the high level of quality and integrity we're known for, each and every day. With the right opportunity, there's no limit to what you can accomplish.

As a leading employer in financial services, we believe in building strong relationships, achieving quality results and working with integrity. It's at the heart of everything we do. That's why we provide you with comprehensive training, benefits and programs that inspire you to achieve more every day. Apply to a TD Ameritrade job today and help our clients pursue their dreams, while you fulfill yours.

Applicants must be eligible to work in the U.S. Immigration sponsorship is typically not available for this position.

TD Ameritrade participates in the E-Verify program. For additional information on this program please click here. TD Ameritrade is an Equal Opportunity Employer. We value diversity and offer a quality workplace. TD Ameritrade, Inc. member FINRA/SIPC/NFA is a subsidiary of TD Ameritrade Holding Corporation (NASDAQ:AMTD). TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company and the Toronto-Dominion Bank.

© 2018 TD Ameritrade IP Company, Inc.

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About Finance and Accounting Jobs

TD Ameritrade has been a leader in brokerage and investment services for over 40 years and offers a full spectrum of powerful solutions and innovative tools for trading and investing. We’re constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. And in order to continue achieving, we need the best professionals to join us with a Finance job.< br > At TD Ameritrade we understand that one of the biggest investments we make as a Company is in our people. And that’s why we are committed to a successful, client-focused business model, training programs and advancement paths and an outstanding work environment where you can grow your career.< br > Learn more about Finance jobs with TD Ameritrade today.

All about growth.

By virtue of what we do, our world is filled with numbers. Here are just a few that we believe best describe TD Ameritrade at its finest.

  • 10,000 Full-time

    Graphic 2 people
  • 350+Branches
    in 49 States

    Graphic 2 people
  • 18,380 Hours Volunteered to
    Community Programs in 2017

    Graphic 2 people