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Desktop Support / Site Support Intern

Quick Facts

Southlake, Texas ID# 2019-24542 Temporary Full-Time Support Level Professional

Role:

The Site Support / Desktop Support Intern is responsible for providing technical support on various aspects of end user systems support, including PC Hardware and Software Support, Mobile Device Support and Video Conferencing Support.

 

Our associates are at the heart of what we do. We believe in teamwork, putting clients first, building strong relationships, achieving quality results and working with integrity.

Responsibilities:

  • Assist with imaging, setup and deployment of Desktop and Laptop Computers.
  • Assist with installation and setup of PC Peripherals.
  • Assist with movement and tracking of PC related hardware.
  • Assist with PC Software Installation, Including Microsoft applications, Shrink-wrapped applications, development tools and internal applications.
  • Assist with first tier technical support for multiple products to internal associates via Remedy tickets.
  • Support, troubleshooting, repair or replacement of PC Hardware and related peripherals.
  • Support, troubleshooting and remediation of software related issues.
  • Tracking computer related equipment from an Asset Management perspective.
  • Utilize the Asset Management Software and supporting hardware to ensure accuracy and completeness of computer related equipment inventory.
  • Support and Deployment of standard corporate Mobile Devices.
  • Support for Video Conference and Audio-Visual Support for meetings and internal events.
  • Provide quality customer service when interacting with all associates.
  • Develop and improve strong customer service, communication and technical skills.

Requirements:

  • Must be currently-enrolled, full-time college student attending school in the area, with an emphasis in Computer Science, Information Security or a related field.
  • Thorough understanding of  Win7 desktop OS.  Understanding of Mac OS and hardware beneficial.
  • Strong computer skills necessary in Microsoft Office Suite.
  • Strong written and verbal communication skills.
  • Excellent people skills with ability to handle difficult situations.
  • Excellent time management and organizational skills.
  • Ability to multitask and prioritize.
  • Strong Troubleshooting capabilities evidenced by organized, analytical thinking.
  • Ability to work with minimal supervision.
  • Keen attention to detail, with a commitment to follow through and follow-up.
  • Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management and executive management.
  • Must be a self-starter with the ability to work independently and in a collaborative team environment.
  • Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members.
  • ITIL certification a plus.
  • Technology certifications a plus (i.e. MCP, A+, etc.).
  • Applicants must be eligible to work in the U.S. Immigration sponsorship is typically not available for this position.

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About TD Ameritrade.

A leader in brokerage and investment services for over 35 years, TD Ameritrade offers a full spectrum of powerful solutions and innovative tools for trading and investing. We're constantly expanding our knowledge and bolstering our capabilities, from a leading active trader program to intuitive long-term investment solutions and a national branch system. Combined with some of the industry's brightest minds, there's no limit to how big our accomplishments can be.

From first-time investors to sophisticated traders, TD Ameritrade is focused on helping individuals seek out their financial goals. And you're the ambassador to all that we do. Beginning with our trading platform and proprietary technology to our resolve to outperform, you'll maintain the high level of quality and integrity we're known for, each and every day. With the right opportunity, there's no limit to what you can accomplish.

As a leading employer in financial services, we believe in building strong relationships, achieving quality results and working with integrity. It's at the heart of everything we do. That's why we provide you with comprehensive training, benefits and programs that inspire you to achieve more every day. Apply to a TD Ameritrade job today and help our clients pursue their dreams, while you fulfill yours.

Applicants must be eligible to work in the U.S. Immigration sponsorship is typically not available for this position.

TD Ameritrade participates in the E-Verify program. For additional information on this program please click here. TD Ameritrade is an Equal Opportunity Employer. We value diversity and offer a quality workplace. TD Ameritrade, Inc. member FINRA/SIPC/NFA is a subsidiary of TD Ameritrade Holding Corporation (NASDAQ:AMTD). TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company and the Toronto-Dominion Bank.

© 2019 TD Ameritrade IP Company, Inc.

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All about growth.

By virtue of what we do, our world is filled with numbers. Here are just a few that we believe best describe TD Ameritrade at its finest.

  • 10,000 Full-time
    Employees

    Graphic 2 people
  • 350+Branches
    in 49 States

    Graphic 2 people
  • 18,380 Hours Volunteered to
    Community Programs in 2017

    Graphic 2 people